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Päivi Vartiainen
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February 26, 2025
Key takeaways from Service Design Partner Day
Our experts Saara, Päivi, and Jaana participated in the City of Helsinki’s partner event and had some great discussions about the future of service design.
Päivi Mattila
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February 18, 2025
Suomi.fi on virallisesti maailman paras verkkopalvelu
Suomi.fi voitti juuri GovTech Prize 2025 -palkinnon ja on nyt virallisesti maailman paras julkinen digipalvelu. Olemme ylpeitä siitä, että saimme olla mukana tekemässä tätä palvelua.
Päivi Mattila
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November 26, 2024
Customer service portal headaches and remedies
Managing customer service portals can be challenging as users expect seamless, personalized experiences.
Mikko Koivisto
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October 3, 2024
Customer experience adds competitiveness through memorable encounters
Customer Experience goes beyond a functional UI—it’s about creating memorable, emotional connections across every touchpoint, driving loyalty and lasting impact.
Päivi Mattila
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September 23, 2024
eCommerce oopsies! Turn 404 pages into sales
404 pages are like uninvited guests; they're gonna show up whether you like it or not, thanks to the ever-changing nature of eCommerce websites. Let's turn 404 pages into conversions.